FAQ.
Any other questions? We're here to help. Wether your questions concern availability, shipping or repair guarantees you'll find answers here. If you have a specific question we can help you with, you can direct your message to info@falchi-jewelry.com
My Online Order
Once you’ve purchased an online order, and the item is in stock, it takes 1-3 business days (inside The Netherlands) or 3-7 business days (outside The Netherlands) to process your order and deliver it at your doorstep. (when in stock)
Delivery time:
The Netherlands: 1-3 business days
Outside The Netherlands: 3-7 business days
You will receive an order confirmation with this delivery time notification.
As soon as your order is picked, you will receive a shipping information by email. It is waiting for the shipping company to be collected. Once picked up and shipped, you will receive an email with a track and trace code. This way, you can check the status of your delivery.
Did you select ‘Pick Up'? You will receive an email or message as soon as your order is ready for pick up. You are welcome to pick up your parcel at our studio address:
Falchi jewelry
Putstraat 52A
6131 HM
Sittard
the Netherlands
- Some items have a longer delivery time, because of limited stock for all sizes etc. This is stated at the relevant items.
- Items will only be shipped after receiving of the payment.
- If you need your ordered item before a specific date, for example a birthday, please let us know and we’ll do our best to deliver the item on time.
We offer a 14-day return and exchange policy from the date of delivery. Find out the details for returns and exchanges in our FAQ.
Not able to pick up your item? We are happy to send your jewelry pieces to your place.
Shipping costs & Delivery
The Netherlands
When purchasing an online order, we offer you free shipping and easy returns in The Netherlands with a minimum of 90 euro. Free shipping will indicate automatically at check out.
It takes 1-3 business days (after payment) to process your order. Once your order is packed and shipped, you receive a track-and-trace code through us.
Europe
Within Europe it will cost €8 up to €24 depending on which area it needs to be shipped. The costs will be calculated once you’ve filled in your address details. It takes 3-7 business days (after payment) to process your order. Orders for Europe will receive a track-and-trace code once the parcel is packed and shipped, from the third party that's shipping our deliveries.
Worldwide & Non EU Countries
The price of shipping your item outside EU is €32. The costs will be calculated once you’ve filled in your address details. Orders for Worldwide will receive a track-and-trace code once the parcel is packed and shipped, from the third party that's shipping our items.
Additional costs
Unfortunately, our prices don't include local taxes, duties, brokerage fees or other fees that you may be charged to receive your jewelry at home. We advise you to consider all fees, because once your order arrives you'll be required to pay all taxes, duties etcetera. And we won't be able to refund these costs if you change your mind.
Returns & Exchanges
We offer a 14-day return and exchange policy from the date of delivery. If you wish to return or exchange an item, please follow the instructions below:
1 Inform us by sending an email to info@falchi-jewelry.com Make sure you mention your #order number, name and reason for the return/exchange.
2 Place the item(s) securely and unused in its original package. Please send it within 5 days after your notification to our Studio address:
Falchi jewelry
Putstraat 52A
6131 HM
Sittard
the Netherlands
We advise to send it as a mailbox post with a track and trace. As soon as we have received the return in a perfect condition we will start the refund/exchange procedure. Returned items are to be unused (other than for trying them on), undamaged, without scratches. Damaged items will not be accepted.
When returning/exchanging outside EU, please pay attention because this part is important: make sure to mention RETURNED GOODS on the package, and fill in a warranty invoice at your local postal office with a value of $35/€35. Failing to do so will result in being charged local customs, which you will have to pay. If you need any additional information, contact info@falchi-jewelry.com, so we can help you out.
3 Items with an engraving, resizing or any other personal adjustments are not applicable for a refund or exchange. As these items are especially made for you, we cannot take it back.
4 In case of a return: it will take up to 14 days to process your return and refund. You will be refunded in the same way you have paid.
Please note that the shipping costs of the return are covered by you, not by Falchi. As we aim to pollute the planet as little as possible, we don't encourage shipping items back and forth.This also goes for exchanges.
So, to make sure you buy rings in correct sizing check our sizeguide. If you are in doubt of a size, or if you need some personal advice or just a little help from our side, feel free to email us at info@falchi-jewelry.com. We are here to help you out.
Refunds
If you returned your order following the instructions, it will take up to 14 days to process your return and refund after receiving the returned package. You will be refunded in the same way you have paid. If it takes longer, please contact us via info@falchi-jewelry.com to find out the status of your refund. Please note: damaged or used items will not be accepted and therefore (partially) not refunded.
Our Materials
We choose to work only with the pure precious metals sterling silver and gold. Our experience shows that materials such as brass and copper often have an allergic reaction to the skin. Production with brass and copper is cheaper, but the replacement effect is all the greater. We do not want to participate in fast fashion and the current disposable lifestyle: our treasures are for you to cherish and to wear anytime. Forever.
Gold plating
We offer our jewelry in sterling silver 925, with a possible 18kt gold plating. When we talk about gold plated items, the sterling silver product is covered with a layer (3 micron) of 18kt gold. This gives the golden finish to a jewelry.
Keep in mind that plated items will get traces of wear in the end and the gold plating will fade. Always. It depends on your pH value of your skin, the average use and how you treat your jewelry on how quickly it will appear. Luckily, we offer a service where we can give your item some tender, love and care and a new gold plated finish. Feel free to contact us via falchi-jewelry.com if you have any questions of this concern. We are here to help you out.
Jewelry Care
All jewelry needs tender, love and care. It is best to store your jewelry in a closed jewelry box (you get one with every purchase), and we recommend taking off your jewelry before going to sleep, showering, gardening, exercising or going to the sauna. Regular polishing with our silver polishing cloth is also a must; this way you give oxidized silver jewelry (silver items that turned black) back their shine.
Guarantee
If your jewelry has a defect within six months after you purchased it, you can send it back to us after reporting it and we'll repair it free of charge.
Repair
If your treasure broke after six months. You can make use of our repair service. For a friendly price we'll repair your item and send it back to you, good as new. Our repair service starts at 29 euros (this does not include shipping). Inform us by sending an email with some images of your broken item to info@falchi-jewelry.com. This way, we can check the possibilities of your repair and inform you about the next step.
Replating
When we talk about gold plated items, our sterling silver product is covered with a layer of 3 micron 18kt gold. This gives the golden finish to a jewelry. After a while, depending on several causes, gold plating will slowly fade. Always. That’s why we offer replating on our gold plated items. Once polished and replated, your treasure will be as new again.
Inform us by sending an email with some images of the item to info@falchi-jewelry.com, and send the item back to our studio address.
Once we received your order and item, we will start the replating process and make your item as new again. Please keep in mind that replating might take up to 3-4 weeks and the costs are your own responsibility. Contact us for further questions about the prices.